Relatives' Gateway

Website Privacy Notice

What is this Privacy Notice for?

This Privacy Notice is for this website - - and served by WCS Care Group Limited ("WCS Care", "We", "Us") and governs the privacy of its users who choose to use it. 

This policy notice explains how we use any personal information we collect about you when you use this website. WCS Care complies with its obligations under the EU General Data Protection Regulation (GDPR) and the Data Protection Act 1998, through keeping personal data up-to-date, storing and destroying data securely, not collecting or retaining excessive amounts of data, protecting personal data from loss, misuse or unauthorised access and disclosure. 

WCS Care takes a proactive approach to user privacy and ensures the necessary steps are taken to protect the privacy of its users throughout their visiting experience. We provide a secure website and will always make sure that your personal information is respected, protected and treated securely. 

What information do we collect about you?

We collect information volunteered by you when you use this website via the following:

  • online forms
  • when you email us your details
  • when you apply online for employment with WCS Care

How will we use the information about you?

The information we collect about you through our website will be used for the following purposes:

  • dealing with, responding to and following up on your enquiries or requests
  • answering your questions or queries
  • processing your application for employment
  • personalising your website experience

We will only collect necessary information, through our website, from you in line with the above. We regularly monitor and review the appropriateness of our security systems as we are committed to providing an appropriate level of security to protect your personal information. When visiting our website, your personal information will not be shared, unless otherwise stated at the point of collection. 

Please be informed that we have obligations to disclose information in the following exceptional circumstances as permitted by law:

  • where you have given us permission to disclose information
  • where we are legally obliged to disclose information
  • where there is a duty to the public for us to disclose information
  • where we have to disclose information to protect our interests

We will not store your information outside of the UK.

How long do we keep your personal data? 

We will only keep your data for the amount of time necessary to achieve the purpose for which it is collected. Some types of personal information are subject to a specific period of retention. For details of these, please refer to our Access Policy - Third Party Access to Records, available upon request. 

Personal data is deleted or securely destroyed at the end of its retention period. 

Your rights

Your right to access information about you

You have the right to request a copy of the information that we hold about you. You have the right to object to certain processing of your personal information and to refuse or withdraw consent to information sharing with any specified parties at any time. 

Access to your information and correction

If you would like a copy of some or all of your personal information that we hold, please email or write to us using the contact details below. 

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate. Upon request, we will erase, complete or amend your information as far as it is possible to do so. 

How to contact us

Please contact us if you have any questions about our Privacy Notice or to obtain information we hold about you. You can contact us either:

  • by email -; or
  • by writing to - Data Protection Officer, WCS Care, Head Office - Newlands, Whites Row, Kenilworth, CV8 1HW

When writing to us, please provide your name, postal address and email address, along with details of your requirement. We may ask you for proof of identity and a small fee before responding to your request.


Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is then used to track visitor use of the website and to compile statistical reports on website activity. This allows the website, through its server, to provide visitors with a tailored experience within this website. 

This website uses tracking software to monitor visits to better understand how visitors use it. This software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of our website, but will not store, save or collect personal information. 

For further information, visit (clicking on this link will open a new window to an external website).

If you wish to deny the use and saving of cookies from this website on your computer's hard drive, please take the necessary steps within your web browser's security settings to block all cookies from this website and its external serving vendors.

To find out more about cookies, please visit or (clicking on these links will open a new window to an external website).

Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion tracking and referral tracking and typically expire after 14 days, though some may take longer (please check the cookie policies of any such external website). 

Other websites

The WCS Care website may contain links to other external websites. This is inclusive, but not limited to, social media platforms including YouTube, Facebook, and LinkedIn. This Privacy Notice only applies to WCS Care's website (this site). When you link to another website, you will leave our site and therefore we are no longer responsible or liable for your personal information. When you link to other websites, you should read their own Privacy Notice before submitting any personal information to those websites. 

Changes to our Privacy Notice

If we wish to use your personal data collected through the WCS Care website for a new purpose not covered by this Privacy Notice, then we will provide you with a new notice explaining this before we use your data for the new purpose. Where necessary, we will seek your prior consent to the new processing. 

We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 06 June 2018.


Get in touch

WCS Care Group
Head Office - Newlands
Whites Row
Kenilworth CV8 1HW
Registered charity number: 1012788
Registered in England (address above)
Registered company number: 2713150

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