Meet the Support Services team

The Support Services team offer central support to the homes and teams at WCS Care, helping to ensure everything runs smoothly. 

Admin and HR

Nai Brancher - Senior Administrator

Nai Brancher - Senior Administrator

Naiana joined WCS Care in 2018 as a temp, providing support to the admin team at Support Services, before accepting a permanent position, and then being promoted to Senior Administrator in 2020.

Nai provides support to the Executive Team, Board of Trustees, Support Services and care home teams.

Tanya Hutchings - WCS Care Support Services Administrator

Tanya Hutchings - Administrator

Tanya joined WCS Care in 2018, supporting the marketing team on a work experience place for her degree, before becoming a permanent member of the Support Services administration team in 2020.

Tanya provides support to all of WCS's care homes, the Support Services Team and Board of Trustees.

Tracey Ireland - HR Coordinator WCS Care

Tracey Ireland - HR Coordinator

Tracey joined WCS Care in 2020, supporting the Head of People and Support Services with recruitment in a contract role before joining the team on a permanent basis as HR Coordinator. 

Tracey has worked in HR for over a decade, previously working in the education sector at a university for 10 years, before expanding her skillset at WCS. 

Care and quality

Pearl Mackey - Service Manager

Pearl is the Service Manager for our village homes, supporting the management teams at Castle Brook, Drovers House and Woodside Care Village.

Pearl started her career as a carer at Woodside in Warwick in 1989, and over the years, has progressed through roles including a lead carer, senior carer, care manager, home manager and senior home manager, before moving into her current role.

Josephine Rugg - Service Manager

Josephine joined WCS Care as a Service Manager in 2018, responsible for supporting our residential homes in the Rugby, Leamington Spa and Stratford-upon-Avon areas with day-to-day operations.

Josephine brings over 12 years' experience working in the care sector including domiciliary, residential and nursing care. 

 

Deb Hughes - Service Manager

Deb joined WCS Care in 2019 and is our Service Manager for residential homes in the North of the county plus our younger adult services.

Deb began her journey in care as a volunteer in a hospital education centre when she was 17 progressing over the years into support and operations management.

Anna Read - Quality Manager

Anna is our Quality Manager, supporting our Director of Quality to set, review and update standards across all of our homes. Anna is a nurse by background, and joined WCS Care over 20 years ago progressing from working night shifts to being home manager of one of our younger adult homes. 

 

Natalie Sims - Support Manager

Natalie has worked for WCS Care since 2005 and is the Support Manager for WCS Care’s village homes.

Starting in care, Natalie progressed in various care roles at WCS for over a decade - from frontline care and housekeeping to management.

Trish Hanlon - Support Manager

Trish is our Support Manager for the residential and younger adult homes. Trish joined WCS Care over 15 years ago as a relief carer, before taking a permanent position and progressing to Home Manager.

Sam Spencer - Social Activities Manager

Sam is our Social Activities Manager, overseeing our team of Lifestyle Coaches and Community Musicians, and the activities we deliver in the homes which focus on the emotional and physical wellbeing of the people who live with us.  

Facilities and IT

Pete Wilkes - Facilities Manager

Pete looks after WCS Care's building and maintenance programme as well as health and safety. 

Pete spent several years working in a family construction business before attending college and university to build his skills and understanding of property maintenance and refurbishment, and then worked in the education sector for over 12 years, as both an Estates Manager and Facilities Manager. 

Adam Barton - Assistant Facilities Manager

Adam joined WCS Care in 2022 and supports Pete with the general maintenance and safety of our care home facilities and premises.

Adam has worked in the air conditioning, heating and ventilation sector as a mobile engineer for 17 years – spending many of those years working in care homes and retirement villages. After leaving the sector in 2021, Adam worked in schools across Birmingham and Warwick as Site Manager and most recently Facilities Manager.

Trudi Harrow - Head of ICT WCS Care

Trudi Harrow - Head of ICT

Bringing over 20 years' experience with her, Trudi joined WCS Care in 2017 to lead on the maintenance and improvement of our IT and related systems, including telephony, nurse-call, acoustics, and door entry systems. 

Finance

Margaret Costigan - Financial Controller

Margaret joined WCS Care in 1996 and produces the management accounts for the company.

Margaret has a background in accountancy and has been instrumental in bringing our accounts information to life and making finance easy to understand for all of our managers. ​

Debra Linnecor - Payroll Manager

Debra maintains the payroll and issuing of contracts for all WCS Care team members. She has over 30 years' experience in payroll, almost 20 of them at National Express, where she was responsible for paying 7,500 employees.

After leaving in May 2014, she then worked for Volvo before joining WCS Care in September 2015.

Jean Edwards - Senior Finance Assistant

Jean has over 30 years of experience in a number of financial roles and joined WCS Care in January 2016.

With experience in purchase and sales ledgers, credit control, accounting and providing management information, Jean is responsible for a number of financial processes from invoices to banking.

Donna Finnegan-Chong - Credit Controller

Donna, who has over 20 years of finance experience, joined WCS Care in 2021 as Credit Controller and is responsible for supporting homes with sales-related invoicing, occupancy reporting and resident contracts. 

Outside work, Donna loves to draw and paint, travel, watch anything sci-fi related and read Harry Potter books. 

 

Laura Worsley - Finance Assistant

Laura is our Finance Assistant, responsible for managing supplier invoices and supporting the wider Finance Team.

Starting with WCS Care as an Enabler at Newlands in Kenilworth in 2000, Laura has spent the last 17 years in frontline care and non-care roles including Senior Enabler, Housekeeper and PA/Office Administrator before joining the Finance Team in Support Services in 2016.

Learning and Development

Sarah Bedding - Head of Learning and Development

Sarah joined WCS Care in 2019 and is responsible for the charity's Learning and Development programme for staff. 

Sarah started her career in health and social care in 1992 and has worked with organisations ranging from residential care to housing and support for people living with mental health needs. Her specialisms include project management, staff wellbeing, vocational qualifications, course development and training delivery.

Mo Rose - Learning and Development Partner

Mo has previously worked in our Nuneaton homes in a relief care and training capacity, as well as with other providers specialising in dementia care. 

Her permanent role has been established to increase our capacity to provide training to our team members, as we grow and develop our services. 

Previously, Mo worked with Nuneaton Training Centre, and North Warwickshire and Hinckley College delivering health and social care training programmes to the care sector.

Marketing

Jennie Evans - Head of Communications and Marketing

 

Jennie has over 20 years' experience in Communications and Marketing roles, gained from working in organisations including Rolls-Royce, British Red Cross and YMCA. She joined WCS Care in January 2022.

Jennie is responsible for both internal and external communications, using a wide variety of communication tools to help raise awareness of what we do.

Omari Abasi - Marketing Co-ordinator

Omari joined WCS Care as a Marketing Co-ordinator in July 2021, bringing his marketing experience and knowledge of the not-for-profit sector with him. 

He started his marketing career with a retirement living organisation as a Marketing Administrator, supporting the production of key materials from print and digital marketing to website content management. Omari has also previously worked in customer service roles in telecoms and retail services.

Philip Rainsford - Trusted Advisor WCS Care

Philip Rainsford - Trusted Advisor

With over 20 years' experience of working in health and social care, Philip joined WCS Care in 2019 in a managerial support role at Castle Brook in Kenilworth, before becoming our Trusted Advisor for the village homes in 2020, giving customers the time and support they need to make a decision that's right for them when choosing a care home.