Meet the Support Services team

The Support Services team offer central support to the homes and teams at WCS Care, helping to ensure everything runs smoothly. 

Admin and HR

Nai Brancher - Senior Administrator

Nai Brancher - Senior Administrator

Naiana joined WCS Care in 2018 as a temp, providing support to the admin team at Support Services, before accepting a permanent position, and then being promoted to Senior Administrator in 2020.

Nai provides support to the Executive Team, Board of Trustees, Support Services and care home teams.

Tanya Hutchings - WCS Care Support Services Administrator

Tanya Hutchings - Administrator

Tanya joined WCS Care in 2018, supporting the marketing team on a work experience place for her degree, before becoming a permanent member of the Support Services administration team in 2020.

Tanya provides support to all of WCS's care homes, the Support Services Team and Board of Trustees.

Tracey Ireland - HR Co-ordinator WCS Care

Tracey Ireland - HR Co-ordinator

Tracey joined WCS Care in 2020, supporting the Head of People and Support Services with recruitment in a contract role before joining the team on a permanent basis as HR Co-ordinator. 

Tracey has worked in HR for over a decade, previously working in the education sector at a university for 10 years, before expanding her skillset at WCS. 

Alis Hancox – People Co-ordinator

Alis has built a career at WCS Care, starting work as a carer in 2013 and then undertaking other care roles, whilst studying for A levels and then a degree. Alis enjoys supporting people and used her experiences of the people that work in care, to write the dissertation for her degree in sociology. 

In her current role Alis provides support to the HR team; managing a new cohort of mobile carers following the successful launch of an online rota management and shift booking system across all WCS Care sites. Alis is passionate about being a partner for staff, helping them with what they need to be the best version of themselves.

Outside of work, Alis loves spending time with friends and family and looks forward to a weekly Sunday barbecue with them which takes place come rain or shine, all year round!

Care and quality

Pearl Mackey - Service Manager

Pearl is the Service Manager for our village homes, supporting the management teams at Castle Brook, Drovers House and Woodside Care Village.

Pearl started her career as a carer at Woodside in Warwick in 1989, and over the years, has progressed through roles including a lead carer, senior carer, care manager, home manager and senior home manager, before moving into her current role.

Natalie Sims - Service Manager

Natalie has worked for WCS Care since 2005 and progressed in various care roles from frontline care and housekeeping, to Support Manager for WCS Care’s village homes.

As Service Manager, Natalie is responsible for supporting the team of home managers in our residential homes in Rugby, Leamington Spa and Stratford-upon-Avon,

 

Anna Read - Quality Manager

Anna is our Quality Manager, with responsibility for setting, reviewing and updating standards across all of our homes. Anna is a nurse by background, and joined WCS Care over 20 years ago progressing from working night shifts to being home manager of one of our younger adult homes. 

 

Rachel Guest - Support Manager

Having previously been Home Manager at Sycamores, Rachel moved to the role of Support Manager for our village homes in 2023.

In her 19-year career with WCS, Rachel has worked in seven of our homes, and uses her experience to make a real difference to our residents, their families and our staff.

Trish Hanlon - Support Manager

Trish is our Support Manager for the residential and younger adult homes. Trish joined WCS Care over 15 years ago as a relief carer, before taking a permanent position and progressing to Home Manager.

Sherie Tyler - Social Activities Manager

Sherie is our Social Activities Manager, overseeing our team of Lifestyle Coaches and Community Musicians, and the activities we deliver in the homes which focus on the emotional and physical wellbeing of the people who live with us.  

Facilities and IT

Pete Wilkes - Facilities Manager

Pete joined WCS in 2020 as Facilities Manager. He is responsible for general maintenance and safety of our care home facilities and premises, as well as driving forward a programme of refurbishment of our homes.

Pete has years of experience in facilities and maintenance management and was involved in a family run construction company before going to university.

Adam Barton - Assistant Facilities Manager

Adam joined WCS Care in 2022 and supports with the general maintenance and safety of our care home facilities and premises.

Adam has worked in the air conditioning, heating and ventilation sector as a mobile engineer for 17 years – spending many of those years working in care homes and retirement villages. After leaving the sector in 2021, Adam worked in schools across Birmingham and Warwick as Site Manager and most recently Facilities Manager.

Trudi Harrow - Head of ICT WCS Care

Trudi Harrow - Head of ICT

Bringing over 20 years' experience with her, Trudi joined WCS Care in 2017 to lead on the maintenance and improvement of our IT and related systems, including telephony, nurse-call, acoustics, and door entry systems. 

Ade Martin - ICT Support Engineer

Ade Martin - ICT Support Engineer

With a background in education, Ade has previously worked for IBM and the Royal Air Force. He has over 30 years of experience and brings a wealth of knowledge to support our team. 

Finance

Galina Rice - Financial Controller

Galina is an experienced Accountant and Financial Controller with over 20 years’ experience working in both practice and industry. For the last 7 years, she has worked in the care sector, including older person's residential care and children with autism.

Galina's aim is to make finance accessible for non-finance colleagues, by providing training and support to ensure that everyone understands what they need to do. She lives in Redditch with her husband and daughter, and has lots of interests outside of work to keep her busy!

 

Tony Brooks - Management Accountant

Tony is a CIMA qualified Accountant who joined WCS in 2018. He has 25 years of experience in financial roles in the housing, leisure, engineering and not for profit sectors.

Tony helps produce the management and statutory accounts, as well as producing reports for senior management and for home managers to enable them to understand their finances better.  He is the ‘go to’ person for all spreadsheet queries!

 

Debra Linnecor - Payroll Manager

Debra maintains the payroll and issuing of contracts for all WCS Care team members. She has over 30 years' experience in payroll, almost 20 of them at National Express, where she was responsible for paying 7,500 employees.

After leaving in May 2014, she then worked for Volvo before joining WCS Care in September 2015.

Jean Edwards - Senior Finance Assistant

Jean has over 30 years of experience in a number of financial roles and joined WCS Care in January 2016.

With experience in purchase and sales ledgers, credit control, accounting and providing management information, Jean is responsible for a number of financial processes from invoices to banking.

Donna Finnegan-Chong - Credit Controller

Donna, who has over 20 years of finance experience, joined WCS Care in 2021 as Credit Controller and is responsible for supporting homes with sales-related invoicing, occupancy reporting and resident contracts. 

Outside work, Donna loves to draw and paint, travel, watch anything sci-fi related and read Harry Potter books. 

 

Laura Worsley - Finance Assistant

Laura is our Finance Assistant, responsible for managing supplier invoices and supporting the wider Finance Team.

Starting with WCS Care as an Enabler at Newlands in Kenilworth in 2000, Laura has spent the last 17 years in frontline care and non-care roles including Senior Enabler, Housekeeper and PA/Office Administrator before joining the Finance Team in Support Services in 2016.

Sue Johnson - Payroll and Finance Assistant

Sue joined WCS in 2023 to support the Finance Team with responsibility for producing payroll reports, contracts and references.

Sue has worked in finance and payroll for many years and in different industries, most recently working for a company of accounts and business consultants based in Warwickshire. 

 

Learning and Development

Sarah Bedding - Head of Learning and Development

Sarah joined WCS Care in 2019 and is responsible for the charity's Learning and Development programme for staff. 

Sarah started her career in health and social care in 1992 and has worked with organisations ranging from residential care to housing and support for people living with mental health needs. Her specialisms include project management, staff wellbeing, vocational qualifications, course development and training delivery.

Mo Rose - Learning and Development Partner

Mo has previously worked in our Nuneaton homes in a relief care and training capacity, as well as with other providers specialising in dementia care. 

Her permanent role has been established to increase our capacity to provide training to our team members, as we grow and develop our services. 

Previously, Mo worked with Nuneaton Training Centre, and North Warwickshire and Hinckley College delivering health and social care training programmes to the care sector.

Marketing

Jennie Evans - Head of Communications and Marketing

Jennie has over 20 years' experience in Communications and Marketing roles, gained from working in organisations including Rolls-Royce, British Red Cross and YMCA. She joined WCS Care in January 2022.

Jennie is responsible for both internal and external communications, using a wide variety of communication tools to help raise awareness of what we do.

Omari Abasi - Marketing Co-ordinator

Omari joined WCS Care as a Marketing Co-ordinator in July 2021, bringing his marketing knowledge and experience in the residential homes sector with him. 

He started his marketing career with a retirement living organisation as a Marketing Administrator, supporting the production of key materials from print and digital marketing to website content management. Omari has also previously worked in customer service roles in telecoms and retail services.

Philip Rainsford - Trusted Advisor WCS Care

Philip Rainsford - Trusted Advisor

With over 40 years' experience of working in health and social care, Philip joined WCS Care in 2019 in a managerial support role at Castle Brook in Kenilworth, before becoming our Trusted Advisor for the village homes in 2020, giving customers the time and support they need to make a decision that's right for them when choosing a care home.

Josephine Rugg – Trusted Advisor

Josephine joined WCS Care as a Service Manager in 2018, responsible for supporting our residential homes in the Rugby, Leamington Spa and Stratford-upon-Avon areas with day-to-day operations.

As Trusted Advisor, Josephine says she has found her niche here at WCS Care, making a real difference helping people to choose, move to and settle into a care home.