Book a visit

Welcome to our booking portal 

We've introduced a new booking portal for visits to loved ones in our homes. You'll be able to book available slots and manage your booking online. We'll also send a reminder to your email address, 24 hours before your visit.

Please note: Online bookings require at least 24 hours' notice and can be made up to two weeks in advance (for bookings further ahead, please contact the home). If you can't see the form below, please click here to open a new window. 

Booking a visit

  1. Select the home you would like to visit (service) e.g. Visit Attleborough Grange 
  2. Select the date you'd like to visit - a selection of available times will then display. Each visit is usually up to 30 minutes
  3. Add your details including your name, email address, phone number and any special requests
  4. Provide additional information including the type of visit you'd like:
    • behind-a-screen in a visiting pod/room; or
    • same-space visit in a visiting pod/room (the same side of the visiting pod or visiting room)- please note: same-space visits require a single, consistent named visitor (agreed in advance) who will need to complete a rapid test (with a negative result) before each visit and wear PPE including a face mask, gloves and apron throughout their visit
  5. Tell us the name of the resident you're visiting
  6. Agree to our privacy policy for online bookings (if you do not agree, you will not be able to proceed with your booking online - please contact the home to book over the phone)

And that's it. Once you've clicked book, you'll receive an email confirmation which will be sent to the email address you provided when booking.

If you have any questions about your booking, please contact your home's Visitor Facilitator.