Book a visit

Welcome to our booking portal

Our booking portal helps manage visits to loved ones in our homes when a home is limiting visits due to a Covid-19 outbreak. Visits to homes at all other times do not need to be booked in advance and there are no limits on the number of visitors a resident may have. 

If the home you would like to visit has an outbreak you can continue to visit by booking available slots online. We'll send a reminder to your email address, 24 hours before your visit. 

There are currently two types of visit available to book via the online portal:

  • at-the-care-home visits
  • out-of-the-care-home visits

Please read all of the information in the boxes below carefully to help you choose your preferred visiting option. If booking from abroad, all times shown are in UK time. 

Online bookings for at-the-care-home visits require at least 24 hours' notice and can be booked up to eight weeks in advance.

For out-of-the-care-home visits, we require at least 48 hours' notice so we can complete the necessary arrangements. Other requirements apply.

Please do not proceed with your visit if you have recently tested positive for Covid-19, have symptoms, have otherwise been asked to self-isolate by NHS Test and Trace, or are feeling unwell in any way.

If you have any questions about our visiting options, please speak to your Home Manager. 

At-the-care-home visits

Please use this option to book a visit to one of our homes, if the home is currently experiencing an outbreak. Visits at all other times do not need to be booked in advance, and there is no limit on the number of visitors a resident can have.

For all at-the-care-home visits during an outbreak, we require at least 24 hours' notice to complete the necessary arrangements.

Out-of-the-care-home visits

Thank you for supporting your relative with a visit out-of-the-care-home. 

If the home is not experiencing an outbreak, please contact the home in advance by email or phone to enter this into your loved one's diary so the team can help them to get ready for their day out.

For all out-of-the-care-home visits during an outbreak, we require at least 48 hours' notice so we can complete the necessary arrangements.