Book a visit

Welcome to our booking portal for at-the-care-home visits

At-the-care-home visits

WCS Care offers a range of visiting options to ensure loved ones continue to be able to meet. We have stringent infection control measures in place that allow visitors to safely get 'close' to loved ones. Before and after each visit, our visiting rooms and pods are thoroughly cleaned and sanitised to reduce the risk of infection.   

There are currently four types of at-the-care-home visits you can book online:

  • Behind-a-screen (in our visiting room/pod) - you and your loved one are in separate sides of a floor-to-ceiling window
  • Same-space as the resident (in our visiting room/pod) - you and your loved one are in the same side of the visiting room/pod. Please note: you'll need to arrive at least 30 minutes before your appointment for a rapid test at the care home (a negative test result is required for the visit to proceed) and you'll need to wear PPE including a mask throughout the visit
  • Same-space as the resident (in a resident's private room) - you and your loved one are in the resident's private room. Please note: you'll need to arrive at least 30 minutes before your appointment for a rapid test at the care home (a negative test result is required for the visit to proceed) and you'll need to wear PPE including a mask throughout the visit
  • Garden/outside space visit - you and your loved one can meet in the garden or designated outside space

Please read 'Important information for booking at-the-care-home visits' and 'How to book an 'at-the-care-home visit online' below before proceeding with your booking.

Scroll down to the form below to book or please click here to open a new window.

All online bookings for our visiting rooms and pods require at least 24 hours' notice and can be made up to four weeks in advance (for bookings further ahead, please contact the home). If booking from abroad, all times shown are in UK time. 

Please note: If you're booking a same-space visit (those on the same side of the visiting pod/room as the resident or those in a resident's private bedroom), you must arrive at least 30 minutes before you appointment to complete a rapid test. You'll also need to wear PPE including a face mask (available at the home) throughout your visit. You must also be one of the nominated visitors, agreed in advance. To help keep everyone safe, please keep the number of people visiting at any one time to a minimum.

Visitors who've booked a behind-a-screen visit do not require a rapid test, so are not required to arrive 30 minutes before their appointment. 

Please do not proceed with your visit if you have recently tested positive for Covid-19, have symptoms or have otherwise been asked to self-isolate by NHS Test and Trace.

Booking an at-the-care-home visit via the online portal 

  1. Select the home you would like to visit (service) e.g. Visit Attleborough Grange 
  2. Select the date you'd like to visit - a selection of available times will then display. Each visit is usually up to 30 minutes (if booking from abroad, all times shown are in UK time)
  3. Add your details including your name, email address, phone number and any special requests
  4. Provide additional information including the type of visit you'd like:
    • behind-a-screen in a visiting pod/room (option not available at Westlands);
    • same-space visit in a visiting pod/room (the same side of the visiting pod or visiting room) - please note: same-space visits are available to nominated visitors (agreed in advance). All same-space visitors will need to complete a rapid test (with a negative result) before each visit - you must arrive at least 30 minutes before your scheduled appointment to complete this. You will also be provided with PPE including a face mask to wear throughout your visit
    • same-space visit in the resident's private room please note: same-space visits are available to nominated visitors (agreed in advance). All same-space visitors will need to complete a rapid test (with a negative result) before each visit - you must arrive at least 30 minutes before your scheduled appointment to complete this. You will also be provided with PPE including a face mask to wear throughout your visit
    • garden/outside space visit
  5. Tell us the name of the resident you're visiting
  6. Agree to our privacy policy for online bookings (if you do not agree, you will not be able to proceed with your booking online - please contact the home to book over the phone)

And that's it. Once you've clicked book, you'll receive an email confirmation which will be sent to the email address you provided when booking.

If you have any questions about your booking or for other visiting options that may be available, please contact your home's Visitor Facilitator.