Residents pleased their Kenilworth home recognised as ‘good’ by regulator

Iris, a resident at Castle Brook, admires her home's 'good rating' with Acting General Manager Philip and Hostess Tracey

People living at Castle Brook are pleased that their Kenilworth home has been recognised as ‘good’ overall by the Care Quality Commission (CQC).

The home on Common Lane received the rating after a planned but unannounced inspection by the care home regulator over two days in December 2019.

The CQC report, released last month (04 February), highlighted how residents and relatives praised the ‘caring attitude of staff, and the friendly and welcoming atmosphere within the home’, while noting the ‘very caring and trusted relationships’ that people had built.

Inspectors said that people ‘felt valued because staff took every opportunity to engage with them as they met in communal areas or went about their duties.’

One resident told the CQC that ‘everybody knows your name and they always greet you’, while a relative said: ‘They are very caring. We go down to the little café and every staff member who comes past always stops and says hello.’

The report added that ‘people were encouraged to stay as independent as possible to promote their privacy and dignity’.

When it came to activities and helping people to enjoy what they’ve always done, inspectors said staff were ‘responsive when they knew what was important to people’.

Run by Warwickshire-based charity WCS Care, Castle Brook is home for up to 84 older people and people living with dementia, providing long-term residential care and short-term respite care across six households, each featuring open plan living and dining, as well as a domestic style kitchen.

The home also has a café, hair salon, shop, launderette, cinema, table tennis, and a bike-for-two with its own cycle track in the garden.

Iris Elliot moved into one of Castle Brook’s double apartments with her husband, Harry, last year, and said: ‘We love living at Castle Brook – there’s so much to do here and nothing is too much trouble for the staff, who are fantastic. I really can’t speak too highly about our home.’

Christine Asbury, Chief Executive of WCS Care, said: ‘Every day, our staff go the extra mile to deliver high quality care at every WCS Care home – and Castle Brook is no different.

We’re thrilled that the report highlights lots of examples of kindness and compassion from the team, who put our values and culture at the centre of everything they do; something that really shines through and they can all be very proud of.

However, we won’t stop there and we’ll continue to find new ways of responding to the ambitions of people living at Castle Brook, and every WCS Care home, while pushing the boundaries of innovation and creativity in care.’

To find out more about living at Castle Brook, call 01926 353 160 or visit Castle Brook's page on our website.