Residents delighted as their Rugby home retains 'outstanding' recognition from the CQC

Residents and staff at Dewar Close celebrate their 'outstanding' recognition in the sunshine

Residents in Rugby are delighted that their home continues to be recognised as ‘outstanding’ overall by the Care Quality Commission.

It’s the second time in three years that Dewar Close on Beech Drive in Bilton has received the accolade after an unannounced inspection by the care home regulator over two days in May 2019.

In the report released this month (09 August), inspectors recognised the home as ‘outstanding’ for being ‘exceptionally well-led’ and ‘exceptionally responsive’, as well as ‘good’ in the other rated areas of safe, effective and caring.  

It highlighted that ‘the management team and staff were exceptional in placing people at the heart of their service and home’ and how there was a ‘strong person-centred and local community-based ethos’ at Dewar Close.

Inspectors said that staff ‘treated people in a warm and friendly manner’ according to the report, with one resident adding ‘the staff treat me very well; they are kind and helpful.’

While a relative described the home as being ‘really organised and calm with a lovely atmosphere.’

The report added that ‘innovative approaches’ such as mobile care monitoring – a smart phone app that means carers are able to spend more time with residents, rather than paper recording – and feedback tools provided residents and relatives with ‘options in shaping a personalised service’.

It also highlighted WCS Care’s investment in the Buddies Bungalow at Dewar Close, a space where residents, relatives and the local community can meet with facilities including a café, table tennis and plenty of space for arts and crafts, as well as a secret garden.

Run by Warwickshire-based charity WCS Care, Dewar Close is home for up to 43 people, providing long-term residential care and short-term respite care for older people and people living with dementia.

Christine Asbury, Chief Executive for WCS Care, said: ‘Our staff go the extra mile to deliver high quality care at every WCS Care home, so we’re thrilled to see so many examples of kindness and compassion from the team at Dewar Close, highlighted by inspectors.

Our values and ethos are at the centre of everything we do and it really shines through in this report; something we’re all very proud of.

However, we’re always looking to push the boundaries of innovation and creativity in care, and we’ll continue to find new ways of responding to the ambitions of people living in a WCS Care home.’

Find out more about Dewar Close in Rugby, here.