Residents pleased as their Bedworth care home retains ‘good’ recognition

Celebrating Fairfield’s ‘good’ recognition from the Care Quality Commission - Marjorie, who lives at the Bedworth home, and Sam Stuart, Home Manager.

People living at Fairfield are pleased that their Bedworth home continues to be recognised as ‘good’ by the Care Quality Commission (CQC).

The home on Butler Crescent in Exhall received the rating across all areas - safe, effective, caring, responsive and well-led - after a planned but unannounced inspection by the care home regulator over two days in September 2018.

Fairfield is home for up to 36 people, providing long-term residential care, short-term respite care and day care for older people and people living with dementia.

The CQC report said that ‘staff recognised and understood the importance of helping people to make their own choices regarding the care and support they received’ at Fairfield and inspectors saw that ‘people were encouraged to make decisions and choices about their daily lives’.

Inspectors found that ‘managers, staff and relatives spoke about an ethos of providing people with a homely, safe, caring environment where they could live life as they wished’, with one relative adding ‘this place is like a home from home. It’s not all rules and regulations’.

The report stated that people were able ‘to make every day choices about how they lived their lives, so they could maintain as much independence as possible’.

One of the relatives that inspectors spoke to said staff ‘…treat [residents] as if they are like their own family. They are the best carers I have ever known’.

Inspectors also highlighted the use of technology at Fairfield including electronic care planning, which means carers spend more time with residents rather than completing paperwork, and the Relatives’ Gateway, which allows people to check in on their loved one’s care (with appropriate consent), wherever they are in the world with an internet connection.

One relative said: ‘I’m never off it. I think it’s fantastic. I send messages and they send messages back to me. You feel as if you are in contact all the time. Everything is on there, including what they have had for breakfast and lunch’.

Ed Russell, WCS Care’s Deputy Chief Executive, said: ‘Every day, our staff show overwhelming passion and commitment to deliver high quality care in all of our homes - and as this report shows, Fairfield is no exception.

I’m really proud to see such positive and affirming examples of our values, as well as the countless acts of care and kindness shown to residents at Fairfield 24 hours a day, seven days a week.

Being recognised as ‘good’ shows that the service is performing well and meeting the CQC’s expectations - and most importantly, those of the people living there.’