Our Experts by Experience project with Age UK Warwickshire
Who are Experts Experience?
The experts in our Experts by Experience project are Age UK Warwickshire volunteers who, since 2014, have been scrutinising WCS homes to find out what life is really like for people. The experts critiqued all aspects of home life, from atmosphere and cleanliness to mealtimes and culture.
What did they say about WCS homes?
Generally, comments were positive, with staff being singled out out for praise by all volunteers, who commented that it was their attitude that was one of the biggest factors when it comes to quality of life in care homes.
Over-all, volunteers scored WCS homes an average of 8.7/10 in 35 catagories. Some feedback was challenging, however, with volunteersalso commenting on the intrusive rattle and "visible bulk" of the medication trolley "trundling along"; others commented they didn't see enough choice being offered to residents at mealtimes and had themselves to ask for a different pudding after copious amounts of custard were automatically poured over their rhubarb crumble! Of course, we've duly taken note and have action plans in place to address these issues.
Pictured below: Age UK Warwickshire Volunteer Adrian chats with Peter, who visits Westlands once a week.
You can read the volunteers' reports in full by clicking on the links below
Drayton Court, Nuneaton
Drovers House, Rugby
Four Ways, Leamington Spa, Report 1/2
Four Ways, Leamington Spa, Report 2/2
The Limes, Stratford upon Avon
The Sycamores, Leamington Spa, Report 1/2
The Sycamores, Leamington Spa, Report 2/2
Westlands, Rugby, Report 1/2
Westlands, Rugby, Report 2/2
Woodside, Warwick, Report 1/2
Woodside, Warwick, Report 2/2
WCS Care homes elsewhere in Warwickshire are also part of the project and are being visited in the next phase of the project. Reports will be uploaded as soon as they are available, which is likely to be during summer 2015.
Christine Asbury, WCS CEO, commented:
"There was always going to be a chance that working with Age UK on this project could backfire as Age UK volunteers had a bad experience, but the majority of the feedback we had was positive - and much of that was down to the value and compassion of WCS Care staff, which as one volunteer aptly put, 'cannot be taught'.
"We already knew from user feedback that the people who live in a WCS Care home highly rate where they live, but what this project did is give us extra feedback from an outsider's perspective."